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Deliveries take place within 2 days at the address indicated by the customer when ordering on the site.
The delivery consists of the transfer to the customer of the physical possession or control of the product. Except in particular cases or unavailability of one or more products, the products ordered will be delivered at one time.
The seller undertakes to make best efforts to deliver the products ordered by the customer within the specified deadlines. However, these deadlines are communicated as an indication.
If the products ordered have not been delivered within 30 days after the indicative date of delivery, for any other cause than the force majeure or the fact of the customer, the sale may be resolved at the written request of the customer under the conditions stipulated in the Artic l 216-2, L 216-3 and L241-4 of the consumer code. The sums paid by the client will then be returned to him at the latest within fourteen days after the date of termination of the contract, excluding any compensation or deduction.
Deliveries are carried out by an independent carrier (Colissimo, DHL Express), at the address mentioned by the customer during the order and to which the carrier can easily access.
When the customer has entrusted himself with the use of a carrier which he chooses himself, the delivery shall be deemed to have been made upon delivery of the products ordered by the seller to the carrier which has accepted them without reservation. The customer therefore acknowledges that it is the carrier's responsibility to carry out the delivery and does not have any recourse in warranty against the seller in the event of failure to deliver the goods transported.
In case of special request from the customer concerning the conditions of packaging or transport of the ordered products, duly accepted in writing by the seller, the costs linked thereto will be the subject of a specific additional billing, on quotation previously accepted in writing by the client.
The customer is obliged to check the condition of the delivered products. It has a period of 14 days from the date of delivery to make complaints and/or to make a return of its order, by mail, e-mail or by telephone., accompanied by all supporting documents (photos in particular). After this period and failing to comply with these formalities, the products will be deemed to be compliant and free from any apparent defect and no claims can be validly accepted by the seller.
The seller will reimburse or replace as soon as possible and at its own expense, the products delivered whose defects of conformity or latent or latent defects have been duly proved by the customer, under the conditions laid down in articles L217 and following of the Consumer code and those provided for in these GTC.
The transfer of the risks of loss and deterioration related thereto will only be realized at the time when the customer will take physical possession of the products. The products therefore travel at the risk and peril of the seller except when the customer has chosen the carrier himself. As such, the risks are transferred at the time of handing over the property to the carrier.
PLEASE DOWNLOAD THE RETURN AND REFUND FORM HERE!