Shipping policy

Delivery and Shipping Policy

Deliveries are made within 2 days to the address indicated by the customer when ordering on the site.

Delivery consists of the transfer to the customer of physical possession or control of the product. Except in special cases or the unavailability of one or more products, the ordered products will be delivered in a single shipment.

The seller undertakes to use its best efforts to deliver the products ordered by the customer within the specified deadlines. However, these deadlines are provided for informational purposes only.

If the ordered products have not been delivered within 30 days after the indicative delivery date, for any reason other than force majeure or the fault of the customer, the sale may be canceled at the written request of the customer under the conditions stipulated in Articles L 216-2, L 216-3, and L241-4 of the Consumer Code. The sums paid by the customer will then be refunded to them at the latest within fourteen days following the date of termination of the contract, to the exclusion of any compensation or deduction.

Deliveries are carried out by an independent carrier (Colissimo, DHL Express), to the address mentioned by the customer when placing the order and to which the carrier can easily access.

When the customer has entrusted the delivery to a carrier of their own choosing, the delivery will be considered completed upon the handover of the ordered products by the seller to the carrier, who has accepted them without reservation. The customer therefore acknowledges that it is the carrier's responsibility to make the delivery and has no warranty claim against the seller in the event of non-delivery of the transported goods.

In the event of a special request from the customer concerning the packaging or transport conditions of the ordered products, duly accepted in writing by the seller, the related costs will be subject to specific additional invoicing, based on a quote previously accepted in writing by the customer.

The customer is required to check the condition of the delivered products. They have a period of 14 days from delivery to make claims and/or return their order, by mail, e-mail, or telephone, accompanied by all supporting documents (photos in particular). After this period and failure to comply with these formalities, the products will be deemed compliant and free of any apparent defect, and no claim can be validly accepted by the seller.

The seller will refund or replace, as soon as possible and at its expense, the delivered products whose lack of conformity or latent (hidden) defects have been duly proven by the customer, under the conditions provided for in Articles L217 et seq. of the Consumer Code and those provided for in these GTC (General Terms and Conditions).

The transfer of risks of loss and deterioration relating thereto will only take place when the customer takes physical possession of the products. The products therefore travel at the seller's risk and peril, except when the customer has chosen the carrier themselves. In this capacity, the risks are transferred at the time of the handover of the goods to the carrier.